Today I want to talk about the importance of using a consistent IT services provider. Every business out there relies on some type of technology to make their business run, whether it is your phone system or your computer network.
At CMS, we work with a variety of customers both large and small. Some customers employ their own IT personnel and simply rely on us as a provider of equipment and backup support, while others depend on us fully for managed services, using us as their “offsite IT department“. Regardless of your size and budget, having a local IT company that you consistently work with is important, and here is why.
Knowledge of your Network!
Working each time with the same company, they will learn your network. They will be better educated on the layout and design of your network, the applications that your employees use and the security policies in place. If you’re not using the same business to resolve your issues, each problem will cost you in additional time to pay for a learning curve.
Elimination of Network Problems Before They Occur
Because there is a familiarity with your business and your network, your IT provider can help you eliminate problems before they occur. They are more capable of seeing a device with declining performance if they are always the ones to work with it. And as we know, fixing a problem is much quicker at the beginning than it is in the end, which can reduce your down time.
The Trust Relationship
Finally, it all comes down to trust. Your IT provider should understand the nature of your business and only have your best interest at heart. Your goal is to run your business as efficiently and effectively as possible, and your IT company should be up to the challenge to make that happen.
Sometimes, it may seem like it is salespeople just trying to make a sell, and we understand that getting your network up to standard can be expensive at first. However, we can say that customers who trust us and make the investment are more productive and suffer less downtime.
We encourage you to find a local IT provider in your area that you trust, check out their reputation with other customers, and build a relationship that will strengthen your business. If you are in the Southeast Texas area and are looking for someone, visit with us and ask us questions. We are always happy to meet new faces.